Ni NOEL ABUEL
Nanawagan si Cagayan de Oro City 2nd District Rep. Rufus Rodriguez sa dalawang komite ng Mababang Kapulungan ng Kongreso na agad na talakayin ang inihain nitong resolusyon na naglalayong suspendehin ang legislative franchise ng Cebu Pacific.
Ginawa ng kongresista ang apela dahil sa patuloy aniya itong nakakatanggap ng maraming reklamo tungkol sa masama at kakila-kilabot na serbisyo ng nasabing airline company na pag-aari ng pamilya ng Gokongwei.
“I filed Resolution No. 1101 last June 26 in view of such complaints. It has been more than two months and no public hearing has been held. So I am appealing to the committee on legislative franchises and the committee on transportation to already set the resolution for hearing,” sabi nito.
“This is a matter of urgent public concern because of tens of thousands of passengers affected. We should address it ASAP or people might suspect that something is amiss, something is not right,” dagdag ni Rodriguez.
Sinabi pa ng mambabatas na patuloy itong nakakatanggap ng mga tawag at text message na nag-uulat sa patuloy na napakasamang passenger services ng Cebu Pacific.
Idinagdag nito na ang mga reklamo ay nagmumula sa mga miyembro ng Kamara, gobernador, iba pang pampublikong opisyal, negosyante, at iba pang pribadong mamamayan, at mula sa mga kaibigan at nasasakupan ng Cagayan de Oro City.
“Except for some cosmetic changes, Cebu Pacific’s service has not really improved. Its franchise to operate should be suspended until they shape up to the satisfaction of the riding public,” ayon pa sa Mindanao lawmaker.
Gayunpaman, pinuri ni Rodriguez ang anunsyo ng airline na gumawa ito ng ilang mga pagpapabuti sa mga patakaran nito sa usapin ng travel fund/travel wallet.
“I welcome the changes to travel fund and voucher policies such as no expiration of travel funds and longer travel voucher validity. But I’d like Cebu Pacific to report to the public on the frequency of its flight cancellations, if there are lesser passengers being bumped off due to overbooking, if there are fewer delays in flight departures,” pahayag nito.
Dapat din aniyang ipaalam ng Gokongwei carrier sa publiko kung may mga karagdagang linya ng telepono at customer service personnel para sa mga reklamo ng pasahero, kung may mga pagkakataon pa rin ng nawawalang bagahe o pagdating ng mga bagahe ilang araw pagkatapos dumating ang mga pasahero sa kanilang mga destinasyon.
“They should also explain and justify their idiotic policies on accompanying and checked-in luggage. If a passenger buys a 20-kilo luggage, the luggage should only be one. This has forced passengers at the airport to tie 2 pieces of luggage into one,” giit pa ni Rodriguez.
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